Managing customers’ experience goes beyond the purchasing process, but extends across the Customer’s Journey. Elsa has always been committed to accompanying the customer from the need for the product, to the evaluation, purchase and even after-sales assistance. All stages of the process are taken care of by a multilingual team with many years of experience. The customer is thus accompanied at every step, receiving adequate technical and commercial support. Therefore, in addition to its professionalism, Elsa wishes to reflect the quality and reliability that have always distinguished its products also in customer care.
Competence and reliability alongside the customer
Elsa is a manufacturer of machine tools that is building and commercializing for over 25 years portable line boring machines known as Supercombinata. The portable boring machines, equipped with extra kits and accessories, allow to carry out the most varied repairs finding application in the wind, hydroelectric, earthmoving, naval, nuclear and oil & gas sectors.
Thanks to its 14 exclusive distributors and various service points in the world, Elsa is a globally recognised brand that is synonym of quality and reliability and 97% of production is currently destined for export. The company includes among its customers many important names including Eni, Komatsu, Caterpillar, Liebherr, Metalock, Volvo, Cemex, Bechtel, etc.
Elsa wants to offer added value in terms of design, training and support to its customers during all the various phases of the customer experience process. In addition, Elsa is constantly committed to meet and maintain the highest and strictest health, safety and environmental values in the industry standard.
The experience and knowledge acquired over the years, as well as its avant-garde and innovative vision are the basis of the commitment to provide immediate and concrete solutions to its customers.
Customer care: a strategic asset
By definition, customer experience represents the various stages of the purchasing process shared by the consumer and the brand. It includes all moments of direct and indirect contact, from marketing to sales, between a brand and an end user; however, it refers not only to actions, but also to emotions. In fact, the way in which a brand manages to satisfy a customer often depends on a good part of its success in the market.
In this sense, Elsa’s desire is to offer an excellent and consistent experience at every stage of the customer relationship and create a lasting relationship. To accomplish this, Elsa has activated a dedicated channel.
Customers can send an email to supporto@elsasrl.com and receive assistance in their own language: you can write and request assistance in Italian, English, German, French, Spanish and Polish.
After Sales
Maintaining the correct functionality of portable boring machines, extra kits and various accessories is essential to keep the reliability and performance of your Supercombinata boring machine. All Elsa products are covered by a two-year warranty.
During the product warranty period, Elsa will repair or replace any part or component that presents manufacturing defects. In case of failure or breakdown, you can contact the dedicated after-sales service, dealer or nearest local service point. Elsa’s specialised technicians are able to carry out repairs, revisions and upgrades in the shortest possible time.
Training
One of the strong points of the Supercombinata portable boring machine is its ease of use. Normally, the operating manual and the demonstration videos provided after purchase are sufficient to learn the correct use of the machine. However, if you would like to become a real expert in the field of oval hole repairing, you can request a training session held by our technicians.
Elsa offers remote training through computer support or directly in its headquarters located in Italy. A training at the user site can also be requested and it will be held by a specialized technician.
Request more information
To receive more information or for a quote on the solution that best suits your needs, please fill in the form that you can find on the contacts page. One of our employees in charge will get back to you as soon as possible.
Katja Rizzuto, Export Sales Manager
